LEGAL REFERENCE

2gis par aap ka account aur paise mehfooz hain

Hamari legal policies ko hum ne Pakistan ke liye banaya hai jahan local qanoon ijazat deta hai. Aap ke deposits JazzCash, Easypaisa, SadaPay aur Raast se verified hote...

Account Security VerifiedTransparent Withdrawal ProcessLocal Payment ProtectionDispute Resolution AvailableData Privacy Compliant
2gis 2gis par aap ka account aur paise mehfooz hain

Hamari legal position aur jurisdiction ke rules

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAMSE RABTA KAREN

Legal issues ke liye aap kahan se poochen

Email Support [email protected] par likhen aur 48 ghanton mein jawab...
Live Chat Legal Desk Hamara legal team chat mein Monday se Friday...
Formal Dispute Form Agar aap ko withdrawal ya transaction ka issue...
VISHWAS KA AADHAR

Kyu hamari legal policies par bharosa kar sakte ho

Payment Verification System

Har JazzCash, Easypaisa, SadaPay aur Raast transaction hamara backend verify karta hai. Ghata hua pesa sirf matching bank records se approve hota hai.

Encrypted Account Data

Aap ka ID, address aur bank details bank-level encryption mein stored hai. Koi outsider access nahi kar sakta aur sirf aap se permission chal sakte hain.

Withdrawal Audit Trail

Har withdrawal aap ka full record rakhta hai—request ka time, approval ka time, aur bank receipt. Agar pooches to sab dekh sakte ho.

Dispute Investigation Process

Agar aap ko shak ho to hamara team aap ka bank statement, transaction ID aur SMS check karte hain. Sach nikalne tak investigate hota hai.

Account Closure Rights

Aap jab chahein apna account close kar sakte ho. Baaki pesa 5 working days mein aap ke payment method par wapas chala jata hai.

Pakistan Banking Compliance

Hamara payment flow Pakistan ke banking regulations follow karta hai. SBP ke anti-money-laundering rules hamara process mein built hain.

Hamara legal stance doosre platforms se alag kyon hai

Transparent Withdrawal TimelineHamara withdrawal 24 se 72 ghante mein clear hota hai. Banking delays ke baad aap ko notification milta hai, na ke milne ke baad.
No Hidden Account RestrictionsAgar aap withdraw nahi kar sakte to wajah likha hota hai—low balance, verification pending ya system maintenance. Khud se koi block nahi.
Dispute Resolution Timeframe30 din mein decision milta hai. Agar aap ko manzur na ho to escalation possible hai. Koi indefinite waiting nahi.
Payment Method ProtectionJazzCash, Easypaisa, SadaPay aur Raast—sab se aap ka account linked hota hai. Doosre ka pesa nahi chal sakta aap ke naam se.
Account Verification ClarityJab ID lagta hai, aap ko exactly bataen ge kaunsa document chahiye aur kab tak submit karna hai. Aise nahi ke ek aur document ki zaroorat padh jaye.
Privacy Policy in Roman UrduHamara full legal text Roman Urdu mein likha hai. English translate karke padna nahi padta—seedha apna zaban mein samajh sakte ho.
Local Payment Rail Preference2gis Pakistan ke payment channels—JazzCash, Easypaisa, SadaPay, Raast—ko priority deta hai. Bahar ke method par aap ko transfer nahi karenge.

Legal side se 2gis ka layout aur clarity

Single-Page Legal Hub

Sab policy—account terms, payment rules, dispute process—ek hi jaga likhe hain. Kin-kin pages mein dhundna nahi padta.

Account Status Dashboard

Aap ka verification status, pending documents, aur withdrawal history ek dashboard mein dekh sakte ho. Koi secret setting nahi.

Real-Time Transaction Log

Har deposit aur withdrawal ka exact time, amount aur reference number likha rehta hai. Screenshot le sakte ho dispute ke waqt.

Push Notifications for Updates

Withdrawal approved, verification pending, ya koi issue—sab se app notification aata hai. Email aur SMS dono mein alert.

Live Chat Transcript Download

Support se jo bhi baat karo, transcript download kar sakte ho. Baad mein proof chahiye to apka pass likha record hota hai.

Dispute Form Auto-Population

Jab dispute file karo to transaction history aap ke form mein automatic fill hoti hai. Manually likha na padde har cheez.

Legal aur account policies ke baare mein zyada jaankari

Pehle apne transaction status dashboard mein check karo. Agar 72 ghante se zyada pending hai to [email protected] par email karo. Hamara team bank se check karega aur 48 ghanton mein wajah batayega.

Haan, aap account settings mein payment methods mein se kisi ko unlink kar sakte ho. Baad mein dobara link karna bhi possible hai. Lekin outstanding withdrawals honge to pehle clear honge.

Haan, rejection reason dekhne ke baad doobara submit kar sakte ho. Alag document ya better photo le sakte ho. Lekin ek baar mein clear karne ki koshish karo kyunke har submission 5 din wait karwata hai.

Account close karne ke baad 6 maah tak record rakha jata hai—agar chote ho ya support chahiye. Uske baad sab delete ho jata hai encryption se. Legal hold ke case mein longer rakh sakte hain.

Nahi, account freeze sirf AML reasons mein hota hai—agar transaction suspicious lage ya verification pending ho. Freeze hone par aap ko SMS aur email dono mein exact wajah likhi aati hai.

Failed withdrawal automatic reverse hota hai aur pesa aap ke 2gis wallet mein wapas aa jata hai. Doobara try kar sakte ho ya doosra payment method select kar sakte ho.

[email protected] par formal letter likho aur aap ka account number mention karo. Hamara team 48 ghanton mein review karega aur next steps batayega. Chat mein direct legal support nahi mil sakta uss case mein.